🛡️ Player Protection
Gaming at bons should always be fun — a form of entertainment, not a way to make money or escape problems. We take our duty of care to every Filipino player seriously, and we have built a full suite of responsible gaming tools to help you stay in control.
In accordance with PAGCOR regulations governing online gaming in the Philippines, the bons platform is strictly restricted to players who are 21 years of age or older. bons enforces this restriction through mandatory identity verification (KYC) for all accounts. If you are under 21, you are not permitted to register or play on bons under any circumstances.
At bons, we believe that online gaming — whether you're spinning slots, playing bingo, betting on your favorite PBA team, or trying your luck at the live casino — should always be an enjoyable pastime. The moment it stops being fun and starts feeling like a compulsion, something has gone wrong. That's why bons has invested heavily in responsible gaming infrastructure that puts Filipino players first.
Problem gambling is a recognized health condition that can affect anyone, regardless of age, income, or background. It does not discriminate between players in Manila, Cebu, Davao, or Quezon City. The good news is that with the right tools and support, it is manageable — and bons is here to help at every step.
bons operates within the PAGCOR regulatory framework, which includes specific requirements around responsible gaming. We go beyond the minimum requirements because we genuinely care about the wellbeing of our players. Every tool described on this page is available to all bons account holders at no cost, and most can be activated instantly through your account settings.
If you ever feel that your gaming habits are getting out of hand, please use the tools available to you — or reach out to our 24/7 support team. There is no shame in asking for help. The bons team is trained to handle responsible gaming requests with sensitivity and without judgment.
Quick Reminder
Every tool below is available free of charge to all bons players. Access them anytime through your account settings or by contacting our support team.
Set a maximum amount you can deposit into your bons account on a daily, weekly, or monthly basis. Once your limit is reached, bons will block further deposits until the period resets. Lowering your limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Cap the total amount you can lose within a set period — daily, weekly, or monthly. When your loss limit is reached, bons will prevent further real-money play until the period resets. This tool is especially useful for players who want to enjoy bons slots and casino games without risking more than they are comfortable losing.
Set a maximum duration for each bons gaming session. When your session limit is reached, you will receive a warning and be automatically logged out. This tool helps prevent the "time blindness" that can occur during extended gaming sessions — a common factor in problem gambling among Filipino players.
Take a temporary break from bons by activating a cooling-off period ranging from 24 hours to 6 weeks. During a cooling-off period, your bons account will be suspended and you will not be able to log in or place bets. This is a great option if you feel you need a short break without committing to a full self-exclusion.
Self-exclusion is the most powerful responsible gaming tool available on bons. You can exclude yourself from the platform for a defined period (6 months, 1 year, 5 years) or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. During exclusion, bons will also suppress all marketing communications to you.
Enable periodic reality check notifications that remind you how long you have been playing and how much you have wagered during your current session. These pop-up reminders appear at intervals you choose (every 30, 60, or 90 minutes) and give you the option to continue playing or log out. A simple but effective way to stay aware of your gaming activity on bons.
Requesting self-exclusion on bons is straightforward. You do not need to explain yourself or justify your decision — our team will process your request promptly and without question. Here is how to do it:
Access your bons account via the bons Login page. Navigate to Account Settings and select the Responsible Gaming section.
Choose "Self-Exclusion" from the responsible gaming tools menu. Select your preferred exclusion period — 6 months, 1 year, 5 years, or permanent.
Confirm your self-exclusion request. You will receive an email confirmation within 24 hours once your account has been suspended.
If you prefer, you can also request self-exclusion by contacting the bons support team directly via live chat or email. Our team is available 24/7 and will process your request immediately.
Before your account is suspended, bons will process any pending withdrawal of your remaining balance to your registered GCash, PayMaya, BPI, BDO, or Metrobank account.
It can be hard to recognize problem gambling in yourself. Here are some warning signs to watch out for. If you answer "yes" to three or more of these questions, we strongly encourage you to use bons self-exclusion tools or seek professional support.
Do you spend more money on gaming than you originally planned, or more than you can afford to lose?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Has gaming started to interfere with your work, studies, family responsibilities, or relationships?
Do you feel restless, irritable, or anxious when you try to cut down or stop gaming?
Have you borrowed money, sold possessions, or used funds meant for bills or necessities to fund your gaming?
Do you hide your gaming activity from family members or lie about how much time or money you spend on bons or other platforms?
Do you use gaming as a way to escape stress, anxiety, depression, or problems in your daily life?
If you answered yes to several of these questions, please reach out to the bons support team or contact a professional counseling service. You are not alone, and help is available.
bons encourages players who need additional support to reach out to professional organizations. The following resources are available to Filipino players dealing with problem gambling.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines, including bons. PAGCOR maintains responsible gaming guidelines and player protection frameworks that bons adheres to as part of our operating obligations.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Filipino players in Metro Manila and surrounding areas can access in-person and remote support services through the NCMH.
Gamblers Anonymous Philippines offers peer support group meetings for individuals struggling with compulsive gambling. Meetings are held in Manila, Cebu, and other major cities. The program follows a 12-step recovery model and is free to attend. Anonymity is fully respected.
The bons support team is available 24 hours a day, 7 days a week to assist with responsible gaming requests. Whether you need to activate a deposit limit, request a cooling-off period, or initiate self-exclusion, our team will handle your request promptly, confidentially, and without judgment.
PAGCOR's responsible gaming framework requires all licensed online gaming operators in the Philippines to implement player protection measures including age verification, self-exclusion mechanisms, and responsible gaming information. bons complies fully with these requirements. Players who wish to learn more about PAGCOR's responsible gaming standards are encouraged to visit the PAGCOR official website directly for authoritative information on player rights and protections under Philippine gaming law.
🏆 Play Smart, Stay in Control
bons is built for Filipino players who love the thrill of the game — but always within their means. Sign in to your bons account today and explore our full range of responsible gaming tools. Play with confidence, knowing bons has your back.
Must be 21 years or older to register and play on bons. Gambling involves financial risk. Please play responsibly.